Request Medical and Dental Records

Harbor Health maintains a health record for each of its patients. The record contains a history of the healthcare provided by Harbor Health. The health record includes medical and/or dental care information. In some cases, it will contain information that has been transferred to us by another provider.

Health records are confidential and are the property of Harbor Health. Patients have the right to request a copy of their health record and to inspect that record.

To request a record, proper authorization must be on file. The authorization must be signed in the following manner:

  1. By the patient, legal guardian or legal representative.
  2. By the parent, if the patient is under 18 years of age and not labeled *emancipated, enumerated or mature minor.* Parents without legal custody of their children do have the right to the medical information about his/her child unless otherwise mandated by court order.

One of the following methods may be used to request the record.

  1. The patient, legal guardian or legal representative can complete a Health Record Release Form during a visit with a provider.
  2. The patient can sign a release of information at another facility or provider and have the request sent to Harbor.
  3. The patient, legal guardian or legal representative can complete a request online.

Harbor Health works with Verisma to manage online health record requests.

To make an online request, please choose from the following options:

I am the patient
I am the patient's representative
I am an attorney

Harbor Health Policies

Patient Rights & Responsibilities

Notice of Privacy Practices

Digital and Social Media Policy

This health center receives HHS funding and has federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

Complaints

If you would like to file a complaint by speaking to one of our staff directly, please contact us and ask to speak to a member of our health administrative team.

Formal complaints can be lodged with our administrative department and will be responded to promptly.

Harbor Health Services also offers a compliance hotline where anonymous complaints can be filed. Our hotline is available 24-hours a day. Please call 1-833-310-0040. 

We will not retaliate against you for filing a complaint. If you have a concern regarding your rights as a patient or a breach of patient information, please contact our privacy officer:

Felicia Talbot 617-533-2371 [email protected]

If you feel as though your concerns are not adequately resolved by a member of our staff, you may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by calling 1-877-696-6775.